Problem with exporting data from survey solutions


We are currently unable to export data from surveys and are not able to identify the cause of this. When we try to do so, we obtain the following error message.

Moreover, it seems that it is also correlated with the fact that enumerators are no longer receiving the newly updated questionnaire when we upload them on Survey Solution.

Any help is much appreciated,

@Adrien_Ciret what version are you using?
Did you check export logs?

@vitalii we are using the following version:

“Export service at responded with version: v22.2.3.32287”

I did look into the Export log but I could not find anything useful there. But one message that seems to be interesting is the one you can see below:

I am not sure of what it actually means however, so grateful for any clues!

@vitalli, below is the output from the export log. Any help on this issue would be terrific.

2022-05-02 00:16:34.474 +00:00 [INF] Application is shutting down…
2022-05-02 00:16:39.478 +00:00 [INF] [1] Cancellation requested. Stopping JobWorker
2022-05-02 00:16:39.478 +00:00 [INF] CancellationToken cancel request received.
2022-05-02 00:16:39.480 +00:00 [INF] Stopped background service: CleanupService
2022-05-02 00:16:39.481 +00:00 [INF] Stopped background service: WorkCancellationTrackService
2022-05-02 00:16:39.481 +00:00 [INF] Stopped background service: JobWorkersManageService
2022-05-02 00:22:55.378 +00:00 [INF] Job scheduler schema migration completed
2022-05-02 00:22:55.389 +00:00 [INF] Started background service: CleanupService
2022-05-02 00:22:55.389 +00:00 [INF] Started background service: WorkCancellationTrackService
2022-05-02 00:22:55.394 +00:00 [INF] [1] Start new worker
2022-05-02 00:22:55.411 +00:00 [INF] Started background service: JobWorkersManageService
2022-05-02 00:22:55.413 +00:00 [INF] Export service starting. version 22.02.3 (build 32287)
2022-05-02 00:22:55.416 +00:00 [INF] JobProgressReporterBackgroundService started
2022-05-02 00:22:55.429 +00:00 [INF] Now listening on:
2022-05-02 00:22:55.430 +00:00 [INF] Application started. Press Ctrl+C to shut down.
2022-05-02 00:22:55.430 +00:00 [INF] Hosting environment: Production
2022-05-02 00:22:55.430 +00:00 [INF] Content root path: C:\Survey Solutions\Site

@vitalii the issue was solved by doing the PROCEDURE M1. Dropping temporary export schemas. Thanks for your time.

Hello @bstacy,

thank you for reporting that running procedure M1 helped in your case. Is that for the same server as originally reported by @Adrien_Ciret ? or was your problem observed on a different server?

Best, Sergiy

@sergiy Yes it is the same server originally reported by @Adrien_Ciret, and the issue is now resolved. Thanks.

Thank you for confirming!