The interviewer tried to log in on a tablet but got a warning - wrong password, so I thought he had forgotten the password, but he was able to log in on PC - browser. It was weird so we reset the password but it didn’t help. He could still log in on the tablet.
So I tryed to open diagnostics and the tablet connected to the server fine.
I had to reinstall application and set up tablet again to make it work. But we lost some interviews because not all interviews was uploaded to the server.
This is the second time this has happened to us. The first time I thought we did something wrong, but looks like we did nothing unussual.
I sent a detailed log to the server before reinstalling the app. In that log I found some interviews what was not sended to the server. But looks like answer are encrypted, is it possible to decrypt answers in the EncryptedJsonEvent column? Is it there encrypted answers right?
Standard situation: the interviewer logged in to the Interviewer App on the tablet, later his password was changed online in the HQ. The tablet knows nothing about this and still demands the old password.
The interviewer was logged in on the interviewer app on tablet. After restarting the tablet, the interviewer app requested the password again. He was then unable to log in and received a message - wrong password.
After that I restarted his password. Neither the old nor the new password worked.
according to your description, any interviewer that restarts her tablet should loose the access to her tablet app, but we don’t observe that. I am not denying that you may have experienced a problem with logging in to the Interviewer App, but the description so far is not sufficient to troubleshoot.
Please replicate with the demo server and send us the exact steps.
It is not easy to replicate it because it only happened 2 times in a year. If you want, I can send you a device log if that helps.
If I could decrypt interviews in device log, it won’t be a big problem for us if it happens randomly only 1-2 times a year. Is it possible to decrypt the Interview answers from device log?
Martin, I understand, but it might be a much more serious issue for other users. Hence my interest to reproduce the issue.
I understand that could be serious issue. I would like to help you with that, but I dont know exactly how to reproduce it. Onece it happend to my colleague. She hasn`t known yet exactly what she did when it happened. And last week it happend to Interviewer and she told me that she did nothing.
In Diagnostics → Device Logs, I downloaded zip file. Inside zip file I found workspaces and interviews.
For example:
\sursol-server–20230112T10-42-11\mainws\data\interviews\59b0e7132e5147d9bd9aeb7d9975693c.sqlite3.back
Then I opened that file in SQlite viewer. And I found this:
Does this file (59b0e7132e5147d9bd9aeb7d9975693c.sqlite3.back) contain backup of interview answers?
