Web interviewing: small changes for a big improvment

We are preparing a big deploymet using SuSo (millions of interviews). Most of interviews will be conducted by using CAPI mode (tablets). For a percentage (houndrers of thousands) the intervies will be registered by using CAWI mode.

We are perfoming a pilot rigth now and we are experiencing a couple of issues when using SuSo y CATI mode (web):

1 ) When the cursor focus is in a numeric question, if by accident the operator moves the mouse wheel , the value of the input increments or decrements automatically acording to the mouse wheel movement. Is it possible to avoid this behavior by deactivating some properties in web field like “Mouse Wheel Support” or similar ?

  1. Currently TAB key is navigation key between questions. For the operators it would be much faster to use the ENTER key instead. Is it possible to change the current behavior in order that the navigation key will be ENTER ?

Thank you

On #1, as you rightfully note, the problem occurs only in a particular case:

  • it doesn’t occur when you simply scrolling;
  • it doesn’t occur when you are scrolling and the mouse is over the numeric question;
  • It does occur when your keyboard cursor is in the numeric field (the numeric field has focus) and you are using the mouse wheel for scrolling.

We will change this behavior not to have increments/decrements with mouse for numeric questions.

On #2 - the use of TAB key to navigate between the form elements is quite standard. While the ENTER is not expected to move forward. See also the response to a similar question here:

Dear Sergiy,

Thank you for your response.
Thank you for changing the behavior on numeric fields !

Credit should go to @vitalii