User Youssef has contacted support with the following question:
I installed survey on docker with forking the github repository, it all went all, and it was very easy, but as you can see on the screeshoot, it told me I need to disable the old version and install a new one, do I have to just fork the same one (the one on github) and reinstall the file and it will do the job or what should I do exactly?
Youssef attached a screenshot indicating the following French error message:
Vous avez une mauvaise version de l’appli Interviewer. Veuillez installer la bonne version en : désinstallant la version actuelle; téléchargeant la bonne version du serveur, et installant cette nouvelle version
Youssef misinterprets the error message. The message urges to install the proper version. Here is the corresponding English text:
You have an incompatible version of the Interviewer application. Please, uninstall and install it again from your Survey Solutions Headquarters website
A similar case has been discussed in this forum in 2019, but apparently escaped Youssef’s attention:
And the recommendation from that post is still actual:
All the users of Survey Solutions must/should/have to install the Interviewer App from the server they intend to send the data to. Only from that server. And get any and all updates from that same server.
Not following this rule may result in data loss and/or inability to synchronize the data.
Youssef does not mention the specific versions, which would be instrumental in explaining this issue: neither for the Survey Solutions server, nor for the Interviewer App. Still from the address of the server we can deduce that the server is running version 20.10.4 of Survey Solutions, while the current version is 20.12, making it plausible that the Interviewer App is also of v20.12, and hence the above message arises.
If the French speakers disagree with the wording of the translation, please contribute a better translation that better conveys the meaning of the original English message.
PS: When contacting support, kindly switch the application to the English interface, so that the messages can be understood by the support staff (unless the issue you are contacting about only occurs in the non-English interface version).