Verify that the Headquarters server is running and accessible

Interviewer
1

To @SurveySolutions, please troubleshoot our server: https://pdrosurvey.dap.edu.ph because it is not functioning. We need it for our office surveys in the government. Thank you.

2

Dear @pdcpdro ,
Can you provide more details on the issue; what is not functioning etc…

Below is your server screen for username and password. Do you have the server credentials for admin or HQ account? If yes, please try again and let us know the details of the issue.

I also noticed that your server version is 23.06.2 (build 34597) and the latest Survey Solutions version is 26.07 (build 40903). Can you upgrade your server’s version?

your_server_screen
your_server_screen1815×1050 90.2 KB

Best,

Victor

3

Hi Victor,

Thank you very much for getting back to our concern.

We already fixed the issue. Apparently we had to install in the tablets version 23.06.2 (build 34597) so that it will match our server, which is 23.06.2 (build 34597).

Unfortunately, our IT department hasn’t updated our server to the latest version, so we’re running on version 23.06.2 (build 34597).

Thank you again for promptly replying to our concern.

Best,

Colleen