URGENT: updating to the latest version

[tsheringcee]

Dear All

we are not able to update to the latest version 19.12.6. Even if I download from the server the version is still 19.12.5. I cannot update as well. Please help since the people are in the middle of the survey

[chakirfils]

We have the same problem and we are also in the midlle of a survey

[sergiy]

See here:

Interviewer App

@umernaeem, please disregard the discrepancy. The hotfix 19.12.5 --> 19.12.6 affected only the server-side components, so while the server is updated to 19.12.6 the tablet application still reports 19.12.5 to prevent unnecessary updates of the tablets.

[tsheringcee]

@sergiy but we are not able to sync or log in

[tsheringcee]

We are not able to update or sync and the enumerator are in the field

[sergiy]

Will investigate this.
For the moment switch off the mandatory requirement for having the latest version, as described here:

Synchronizing data without updating interviewer app

Yes, it is possible to disable automatic interviewer update requirement. You can use your administrator account to access settings in the top right corner menu [image] then uncheck automatic updates [image] This will allow older application versions to connect to HQ server. IN will be allowed to synchronize if you don’t use new features in questionnaire that require application update.

[tsheringcee]

Thank you for your help as always. It was very useful