[URGENT] On-prem Windows Server crash – system not booting, need data recovery solution

Hello all,

We have been using MySurvey since 2018. Today, we are experiencing a server crash during Windows boot. The issue appeared after a recent update.

Unfortunately, the latest restore point that successfully boots is from a week ago, which would result in one week of data loss if we proceed with a system restore.

Could you please advise on other possible ways to restore the data?
Would it be possible to migrate the application and/or PostgreSQL database to a new server?
We currently have access to the disk and the files.

Environment details:

Windows Server 2016

Approximately 3 TB of data

If you have any procedures or best practices to migrate MySurvey or PostgreSQL to a new server, could you please share the recommended steps and actions?

Has anyone already encountered a similar issue?

Thank you very much for your quick feedback — time is critical for us.

Thank you in advance.

Evgenyi SPATARI