URGENT: Error : Request failed with status code 500

dear All,

I am not able to export my dataset because I keep getting this error: Request fialed with status code 500. Can you please check and let me know. Its quite urgent since the interviewer are in the field.

Thank you

hi, try

  1. to log out and log back in.
  2. see what’s at the healthcheck screen
  3. inspect the server logs


We tried all the three options, but we couldn’t solve the problem. In diagnostics it is showing no connection to export service.

Dear Sergiy,

Can you please help us since none of the options seems to work and the interviewers have already synchronized their interviews. Everything else works except for export.

Thank you in advance

Have You installed latest version of SuSo? Latest release contains fix for Export Service functionality