Update and sync Survey Solutions does not work

[Girish]

Our server was updated to version 19.12.4.

Since then, the interviewers are not able to sync their tablets.
They are being asked to update to the new version. The tablets are stuck in a loop, even after updating the tablets, they are being asked to update again and cant sync.

We also did ‘collect and send option’ in Diagnostics, but we do not see questionnaires data in Server.

Will cache clear remove all data ?

Can we have both old and new interview app side side? If yes can newly install app able to fetch old completed (un-synchronize questionnaires)?

[sergiy]

hey are being asked to update again and cant sync.

Update manually, read here:

Problems with updating Survey Solutions

Some of the users have reported the inability to update the Interviewer app from within the application. The symptom that we observe in this case is that after the download of the newer version successfully completes the Android OS doesn’t ask for confirmation that the user indeed wants to update the application. Instead the application restarts and the older version opens (with or without any error message). If this happens and you need to update the Interviewer App, then: Download the Inte…

We also did ‘collect and send option’ in Diagnostics, but we do not see questionnaires data in Server.

This is a developer’s option only to be used when instructed by the support.

Will cache clear remove all data ?

Do not execute cache clear unless instructed by the support team.

Can we have both old and new interview app side side?

No.

[sergiy]

@Girish, please check with your interviewers, which versions of Android they are running. We believe the problem is of partial incompatibility and some interviewers managed to update through the Interviewer App. Please do let us know. Best, Sergiy

[Girish]

Hi Sergiy,

Thank you for support.

We have all tabs on version : 8.1.0 OMr1(27)

Best regards,
Girish