Since then, the interviewers are not able to sync their tablets.
They are being asked to update to the new version. The tablets are stuck in a loop, even after updating the tablets, they are being asked to update again and cant sync.
We also did ‘collect and send option’ in Diagnostics, but we do not see questionnaires data in Server.
Will cache clear remove all data ?
Can we have both old and new interview app side side? If yes can newly install app able to fetch old completed (un-synchronize questionnaires)?
@Girish, please check with your interviewers, which versions of Android they are running. We believe the problem is of partial incompatibility and some interviewers managed to update through the Interviewer App. Please do let us know. Best, Sergiy