Unable to Update

Hello, I tried to upgrade from 22.02 (build 32219) to 22.02.3 (build 32287) version today but the process stopped with this error and log:

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[13BC:13C4][2022-02-25T13:32:14]i001: Burn v3.14.0.5722, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Windows\Temp{07F17F79-7645-452A-B252-A229061E1C0A}.cr\SurveySolutions.22.2.3.32287.exe
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing numeric variable ‘Siteport’ to value ‘9700’
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing string variable ‘Connserver’ to value ‘127.0.0.1’
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing numeric variable ‘Connport’ to value ‘5432’
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing string variable ‘Connusername’ to value ‘postgres’
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing string variable ‘Installfolder’ to value ‘C:\Survey Solutions’
[13BC:13C4][2022-02-25T13:32:14]i000: Initializing string variable ‘WindowsDotNetHosting501InstallDir’ to value ‘[ProgramFiles64Folder]dotnet\host\fxr\5.0.2’
[13BC:13C4][2022-02-25T13:32:14]i009: Command Line: ‘-burn.clean.room=C:\Users\Administrator\Downloads\SurveySolutions.22.2.3.32287.exe -burn.filehandle.attached=508 -burn.filehandle.self=504’
[13BC:13C4][2022-02-25T13:32:14]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Administrator\Downloads\SurveySolutions.22.2.3.32287.exe’
[13BC:13C4][2022-02-25T13:32:14]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Administrator\Downloads’
[13BC:13C4][2022-02-25T13:32:14]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214.log’
[13BC:13C4][2022-02-25T13:32:14]i000: Setting string variable ‘WixBundleName’ to value ‘SurveySolutions’
[13BC:13C4][2022-02-25T13:32:14]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘The World Bank’
[13BC:13CC][2022-02-25T13:32:14]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[13BC:13CC][2022-02-25T13:32:14]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘22.2.3.32287’
[13BC:13C4][2022-02-25T13:32:14]i100: Detect begin, 3 packages
[13BC:13C4][2022-02-25T13:32:14]i000: Product or related product not found: {0C543B8A-9023-4486-89C9-421D875F5AFA}
[13BC:13C4][2022-02-25T13:32:14]i000: Setting numeric variable ‘OldProductInstalled’ to value 2
[13BC:13C4][2022-02-25T13:32:14]i000: Setting numeric variable ‘WindowsDotNetHosting501Installed’ to value 0
[13BC:13C4][2022-02-25T13:32:14]i102: Detected related bundle: {1c80f90a-d735-42cc-843d-1e243d9caba8}, type: Upgrade, scope: PerMachine, version: 22.2.0.32219, operation: MajorUpgrade
[13BC:13C4][2022-02-25T13:32:14]i052: Condition ‘WindowsDotNetHosting501Installed’ evaluates to false.
[13BC:13C4][2022-02-25T13:32:14]w120: Detected partially cached package: SurveySolutionsPackage, invalid payload: SurveySolutionsPackage, reason: 0x80070002
[13BC:13C4][2022-02-25T13:32:14]i103: Detected related package: {9C72D45B-E344-4AA8-AFC7-D29542030B61}, scope: PerMachine, version: 22.2.0.32219, language: 0 operation: MajorUpgrade
[13BC:13C4][2022-02-25T13:32:14]i101: Detected package: IIS_Manage, state: Absent, cached: None
[13BC:13C4][2022-02-25T13:32:14]i101: Detected package: dotnet_hosting_5.0.12_win.exe, state: Absent, cached: Complete
[13BC:13C4][2022-02-25T13:32:14]i101: Detected package: SurveySolutionsPackage, state: Absent, cached: Partial
[13BC:13C4][2022-02-25T13:32:14]i052: Condition ‘(VersionNT64 >= v6.3 AND MsiNTProductType <> 1)’ evaluates to true.
[13BC:13C4][2022-02-25T13:32:14]i052: Condition ‘(OldProductInstalled = 2)’ evaluates to true.
[13BC:13C4][2022-02-25T13:32:14]i199: Detect complete, result: 0x0
[13BC:13CC][2022-02-25T13:32:16]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[13BC:13C4][2022-02-25T13:32:16]i200: Plan begin, 3 packages, action: Install
[13BC:13C4][2022-02-25T13:32:16]w321: Skipping dependency registration on package with no dependency providers: IIS_Manage
[13BC:13C4][2022-02-25T13:32:16]i000: Setting string variable ‘WixBundleLog_IIS_Manage’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214_000_IIS_Manage.log’
[13BC:13C4][2022-02-25T13:32:16]i000: Setting string variable ‘WixBundleRollbackLog_IIS_Manage’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214_000_IIS_Manage_rollback.log’
[13BC:13C4][2022-02-25T13:32:16]w321: Skipping dependency registration on package with no dependency providers: dotnet_hosting_5.0.12_win.exe
[13BC:13C4][2022-02-25T13:32:16]i000: Setting string variable ‘WindowsDotNetHosting501Log’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214_001_dotnet_hosting_5.0.12_win.exe.log’
[13BC:13C4][2022-02-25T13:32:16]i052: Condition ‘VersionNT64’ evaluates to true.
[13BC:13C4][2022-02-25T13:32:16]i000: Setting string variable ‘WixBundleRollbackLog_SurveySolutionsPackage’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214_002_SurveySolutionsPackage_rollback.log’
[13BC:13C4][2022-02-25T13:32:16]i000: Setting string variable ‘WixBundleLog_SurveySolutionsPackage’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220225133214_002_SurveySolutionsPackage.log’
[13BC:13C4][2022-02-25T13:32:16]i201: Planned package: IIS_Manage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[13BC:13C4][2022-02-25T13:32:16]i201: Planned package: dotnet_hosting_5.0.12_win.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[13BC:13C4][2022-02-25T13:32:16]i201: Planned package: SurveySolutionsPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[13BC:13C4][2022-02-25T13:32:16]i207: Planned related bundle: {1c80f90a-d735-42cc-843d-1e243d9caba8}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[13BC:13C4][2022-02-25T13:32:16]i299: Plan complete, result: 0x0
[13BC:13C4][2022-02-25T13:32:16]i300: Apply begin
[13BC:13C4][2022-02-25T13:32:17]i010: Launching elevated engine process.
[13BC:13C4][2022-02-25T13:32:20]i011: Launched elevated engine process.
[13BC:13C4][2022-02-25T13:32:20]i012: Connected to elevated engine.
[0BCC:1058][2022-02-25T13:32:20]i358: Pausing automatic updates.
[0BCC:1058][2022-02-25T13:32:20]i359: Paused automatic updates.
[0BCC:1058][2022-02-25T13:32:20]i360: Creating a system restore point.
[0BCC:1058][2022-02-25T13:32:20]i362: System restore disabled, system restore point not created.
[0BCC:1058][2022-02-25T13:32:20]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, options: 0x7, disable resume: No
[0BCC:1058][2022-02-25T13:32:20]i000: Caching bundle from: ‘C:\Windows\Temp{BEAE6741-B6C9-4718-B62E-BDDF296926F3}.be\SurveySolutions.22.2.3.32287.exe’ to: ‘C:\ProgramData\Package Cache{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}\SurveySolutions.22.2.3.32287.exe’
[0BCC:1058][2022-02-25T13:32:21]i320: Registering bundle dependency provider: {bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, version: 22.2.3.32287
[0BCC:1058][2022-02-25T13:32:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, resume: Active, restart initiated: No, disable resume: No
[13BC:121C][2022-02-25T13:32:21]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Administrator\Downloads\SurveySolutions.22.2.3.32287.exe
[13BC:121C][2022-02-25T13:32:22]i000: Setting string variable ‘WixBundleLastUsedSource’ to value ‘C:\Users\Administrator\Downloads’
[13BC:13E0][2022-02-25T13:32:22]e000: Error 0x80070001: Failed to extract all files from container, erf: 1:2:0
[13BC:121C][2022-02-25T13:32:22]e000: Error 0x80070001: Failed to wait for operation complete.
[13BC:121C][2022-02-25T13:32:22]e000: Error 0x80070001: Failed to open container.
[13BC:121C][2022-02-25T13:32:22]e000: Error 0x80070001: Failed to open container: WixAttachedContainer.
[13BC:121C][2022-02-25T13:32:22]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp{BEAE6741-B6C9-4718-B62E-BDDF296926F3}\AE7FBC9E17CF6C09C448F043E6189C2C3D4F821B, error: 0x80070001.
[13BC:13C4][2022-02-25T13:32:22]e000: Error 0x80070001: Failed while caching, aborting execution.
[0BCC:1058][2022-02-25T13:32:22]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, resume: None, restart: None, disable resume: No
[0BCC:1058][2022-02-25T13:32:22]i330: Removed bundle dependency provider: {bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}
[0BCC:1058][2022-02-25T13:32:22]i352: Removing cached bundle: {bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, from path: C:\ProgramData\Package Cache{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}
[0BCC:1058][2022-02-25T13:32:22]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{bb6cebd7-6f18-4a8d-b0b3-a9b6b2229ad0}, resume: None, restart initiated: No, disable resume: No
[13BC:13C4][2022-02-25T13:32:22]i399: Apply complete, result: 0x80070001, restart: None, ba requested restart: No

The survey solutions is on a windows 2016 server, I updated the server and still get the same error.

Same error on our server too. Updating from 22.02 to 22.02.3.

Did you find any way to update?or bypass the error?

Thank you for help. The defect has been already fixed by Survey Solutions team. Now you are able to install or update to the new version.

Do I need to download the application again?

Yes, you do. New compiled .exe file includes all necessary modules for successful installations.

The update works now.