Unable to Update Application on Tablets

1

Dear team,

Happy New Year!

​I am receiving the following error message while attempting to log in to interviewer app “NEW VERSION OF APPLICATION WAS RELEASED. PLEASE, UPDATE THE APPLICATION HEADQUARTERS SUPPORTED VERSION: 25.12.03 (BUILD 38591) INTERVIEWER VERSION: 25.12.03 (BUILD 32228)”

When I try to download the new version on the tablet, I receive a prompt to contact the administrator. I have the Headquarters login credentials, but I am still unable to proceed.

​Could you please assist? Our interviewers are currently unable to download the necessary questionnaires.

​Thank you,

2

Always install Interviewer application from the Headquarters server you are working with!

3

See also: Install the latest version of the application and ☢ Security alert, which reiterate the same advice with some additional context.