Synchronization completed with errors (images too heavy?)

Interviewer
1

Hi Survey Solutions Team

Since a week now a tablet is no more sending data to the server (but it receives assignations).

The version of interviewer is 25.12.03. I look the cache was 1.5 gb. Is there a limit of data ? (we are collecting images). How can I get the data from the tablet?

2

Hello @DianeJ , every server has a limited capacity, once it is exhausted, the server will not be able to receive more data, see here. There could be numerous alternative explanations as well. You need to signal this problem to your server administrator that will be able to check the relevant logs for details.

3

Other tablets are still synchronizing data.

just the ones with high resolution for pictures (I had one case on 12 july another stop sending on 18). but the other ones are still synchronizing.

image
image970×273 11.3 KB

i will inform the server’s administrator. But can I recover those data in case of no server solution?

Thank you

4

Have you been able to resolve the issue or get any additional information from the server administrator?

5

We could not get any better solution than copying data manually (the latest one were not many)

6

Hello @DianeJ,

please see if you can identify which images were attached to the interviews.

  1. what was the method (taking a photo or uploading from the device’s gallery)?
  2. what was the specific image type (*.jpg, *.png, something else)?
  3. is the problem reproducible with that image in controlled conditions?

If you can identify any specific image with which the problem is reproducible and can share the image, that would be very helpful.