Synced questionnaire not reaching Headquarters

[daniedk]

This issue was resolved by the solution to this post

Completed questionnaire not able to accept or reject by supervisor or HQ

Good morning, We are using version 23.09.1 and have been experiencing the following case with a few survey officers. The interview is collected and synced, then in its “completed” state the Supervisor can not accept or reject. It brings up the dialog box to reject and once reject is clicked the box disappears but the status stays the same as completed. The HQ role does the same. I did look at the log and could find an err entry. but I am not an expert at log analysis and I am not sure if the…