Sync completed with errors

Interviewer
1

Good day, enumerators have an issue with syncing, as the tag says but nothing has actually synced. The url is accessible, testing the bandwidth to server gives an OK, sending all tablet information to headquarters gives “No connection to the survey solutions supervisor. Pleaser make sure that the website is available.”

Would the android version cause issues like this or am I missing something.

Also there was an issue where the server was at capacity but storage got upgraded.

Diagnostics on the webpage shows as healthy.

Thanks for any feedback that could solve this for me.

2

I’d say your site is really down, but can’t be certain without knowing what site we are talking about.

See the entries in the troubleshooting section:

You may want to bring this up to the technical personnel providing hosting/support and check the logs from both sides (mobile device and server).

3

Hi, so I figured it out what the issue is after getting one of the problem tablets. After looking at the logs, saw an error 413 (request entity too large) so went on to the server and changed the “uploadReadAheadSize” size in IIS and that fixed the syncing error.