Supervisor-Interviewer Assignment

Dear SS Team,

I have assigned a nunber of surveys to a supervisor and the supervisor has also done the ssme to the attached Interviewers. I am trying to get the Interviewers to receive the assignment via Bluetooth using the Mobile Supervisor App but nothing is happening even after following the instructions. See attached images. Can somebody guide?

Which button did you press to synchronize the supervisor? 1 or 2?

I used button 1 to Synchronize supervisor and got the Assignment. Now the main issue is sending it to the Interviewer.

Thanks,

Refer to the manual:
https://docs.mysurvey.solutions/supervisor/supervisor-app/

#1 is for communication with the server. #2 is for communication with the Interviewer tablets.