Hello, I need your help for an error in the Interviews tab that appears randomly (see images).
We are working with version 21.05 but the same happened to us with the previous version.
The error sometimes does not appear and in others it does it constantly (when the tab is entered, when the search engine or the filters are used).
I’ll appreciate your help.
The error has been reported first at least about a year ago
Hello, I have updated the SurveySolutions , which is currently the version20.7.2.now I`m encounted in 2 questions.
1）when I see the interviewer, system prompt: “GraphQL error: could not execut equery” at this point, how should I solve the problem? The specific situation is shown in the figure below:
2)When I download the data, I also encountered the problems. The problems are as above:
I want to know how to solve the problem.
and continues to this day
On a docker deployment of 21.1.8 that shows all green on the diagnostics screen I am getting a lot of red error pop-ups in the top-right corner, telling me that there was a “GraphQL error: Object reference not set to an instance of an object”. The corresponding POST actually returns as HTTP 200 with a structure of:
"message": "Object reference not set to an instance of an object."
"message": "Object reference not set to an…
Thus the problem is not specific to the version of our code, but more likely to be rooted deep inside the components or libraries used by our code.
We do not have enough information to explain the problem yet. The more information you can provide about the case, the more likely we will be able to trace the problem.
Sergiy, thank you so much for your answer. I’ll try to get more info about this incident from the IT team and get back to you.