We’d like to report an issue we’re having with the geography question in the Interviewer app (We’re using 22.06.7 (build 32810)). The situations are as follows:
For most interviews that the interviewer is going to answer the geography question for the first time, the app goes to blank, crashing and forcing the interviewer to reload the app and answer the question again.
When the interviewer answers the geography question the app notifies the process of loading of the answer by showing the blue bar. Sometimes, the blue bar doesn’t disappear (Like the answer is loading forever). Some interviewers have waited for 30 minutes to any sign of change without success. There have been some cases where the answer is actually loaded even when the blue bar is still showing (To check this, we enabled partial sync on the server to allow interviewers to send the answers even when the interview is not completed yet).
This behavior was tested in different smartphones, having different results.
When the second situation happens, Interviewers are unable to check if the geography question is actually saving the answers. And when this question is an enabling question of the next one, they are unable to continue.
I’d appreciate some help to identify what’s causing this particular issue.
Thanks in advance.