Problem downloading an export file (auido data)

Survey Management
#1

Dear team,

while trying to download audio recordings from an ongoing survey, the following error message appears:

An unexpected error occurred during export. We are sorry for inconvenience. Please contact support team support@mysurvey.solutions with the log files *.log that are stored in the application folder. Additional information to this issue is available at the support page: https://support.mysurvey.solutions/headquarters/config/standalone-server-errors/.

Kindly, could you help pointing at how to resolve this?

Where can

#2

To be able to look for the reason you are getting the error. You can inspect the logs before sharing them to verify whether it is ok to share that information before posting.