User Giselle Del Carmen has sent us this question:
I’m having issues pre-loading data from a previous survey, specifically from a list of household members. I keep getting error PL0004. I even tried replicating the preloading example exactly as shown in the videos, first downloading the zip file to ensure I have the right variable names, the questionnaire/household identifier uploads without an issue, but when I try to do it as a zip file with the roster information I get this error:
PL0004: File cannot be mapped to any roster in the questionnaire. File __MACOSX/._household.txt ( )
Could it be possible that this is due to it being done from a MAC?
Yes, it is most definitely because you are using a Mac, and it throws in some additional files to the archive you create without telling you, but it does and it confuses Survey Solutions. Make sure the folder _MACOSX with system files is not added to the archive during creation, or eliminate it from the archive if it is already created.