PDS instance not created

I requested a Personal Demo Server several days ago. It usually takes minutes to get a new PDS instance ready to use, but this time the instance never gone available. I think the instance creation process is in inconsistent state.

When visit the web page https://pds.mysurvey.solutions/Requests: the request status remains “Submitted”, it never got the status “Completed”. But when visiting the web page https://pds.mysurvey.solutions/PersonalDemoServerRequest it says The personal server has been created.

Additionally, It doesn’t allow me to submit a new PDS request.

When try to access the PDS url we get this error message:

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

the creation of the instance got interrupted in the middle and you were seeing the working url but missing site, now it is fixed and ready to be used.

Thank you Zurab… yes, now it is working !!