PDS Forgot password

Seidiya · June 30, 2020, 4:25pm

Is it possible to recover a lost password from a PDS?

Seidiya · June 30, 2020, 6:11pm

It’s good, I followed the link https://support.mysurvey.solutions/getting-started/portal/

benj · October 23, 2020, 7:16am

Dear Support,

It seems like I have the same issue as described above. But when right-clicking on my PDS, I cannot see any options other than “Open” & “Remove server”.
Any suggestions on how to reset my password?
Thank you.
Best,

Benjamin.

sergiy · October 23, 2020, 2:27pm

Dear Benjamin, thank you for your message. We will have a look. Best, Sergiy

vitalii · October 23, 2020, 7:47pm

Dear Benjamin,

You may Request password reset for PDS server now.
Sorry for inconvenience.

Regards,
Vitalii

benj · October 25, 2020, 1:20am

The issue has been fixed, thanks for your support.