User Ciprian has sent us the following question:
… there are already dozens of cases per day of supervisors requesting a password change for interviewers or for Interviewers which giving up (quit) and need to be replaced by another new Interviewer. Which is your advice for the management of a team of ~20,000 Interviewers?
For accounts of interviewers that are onboarding, new accounts must be created. A file can be uploaded by the administrator or an HQ user to create these accounts, or API can be used. Subsequently, unfinished work must be reassigned to these new interviewer accounts.
Password resets of the users that continue working, but have forgotten their passwords must be handled by administrator user(s).
A command line utility called support tool may be used to create additional administrator accounts when needed.
The same tool can be used to trigger the password change from a command line. This allows developing a side-system that can be translating web-requests to reset the password into commands to this support tool for password resets of individual users. This must be developed separately. If anyone has encountered the same issue and has already created such a tool, please share.