A colleague has asked me about the password management for a case of a large survey:
… for 20,000 interviewers will be very difficult to manage this situation by one person …
Indeed one person may be overwhelmed by such a responsibility.
In Survey Solutions only the administrator may reset the password of a user that forgets it.
Correspondingly, I see two ways out:
Create additional administrator user accounts to increase the manpower for this task. This can be done by using the support tool.
Create (write a program) an automated tool that resets the passwords of the users using their contact information (such as known phone or email specified in account settings). This tool needs to be security-shielded, since its abuse could potentially be devastating. This method would, of course, use the same support tool to manage user password reset operations after authenticating the requestor.
Hope this helps.