Dear SSol community,
We are working on a local server and since last week we are having a problem with some tablets.
We are using following Samsung Galaxy Tablets:
Tab A(2016) with Android version 5.1.1
Tab A7 with Android version 11.
On Tab A(2016) tablets, whenever we try to sync, the following error appears “Synchronization was interrupted, please tray again. No connection to the Survey Solutions Supervisor. Please make sure that the website is available”.
We tried to do diagnostics with “test bandwidth to server” and it always appears “No connection to server”, but URL is correct. On the other hand, with A7 Tablets everything works correctly.
We’ve tried to look for solutions, but we haven’t found it because we still don’t really know what’s going on. We would greatly appreciate your support.