Local server issue

Hello, my server subscription expired and i have been requestion for extension since Wednesday. I have not got any reply and my server has not been extended.

I am getting warning in the headquarters as follows:

Our records indicate that your survey has been completed. The server will be stopped on 03/02/2020.

Is it that your servers are down (which i doubt) or my request has not been attended to?

  1. If you are reading the warning in the headquarters, then the server is not down.
    Or what am I missing??

  2. See also:
    https://support.mysurvey.solutions/faq/server-not-working/