While preparing a training for survey enumerators, the question came up whether it is possible to do a local backup of the collected data on the tablet. I have searched through the Support Portal and the User Forum but I am not sure I fully understand.
The Interviewer App Diagnostics Dialog allows for a backup of all the data, including interview data, to be made and sent to HQ (“Collect and send to HQ all tablet information”; https://support.mysurvey.solutions/interviewer/troubleshooting/interviewer-app-diagnostics/). If I understand correctly, this backup is not stored locally and can only be accessed once it is sent to HQ. Is this correct or is there a way to store the backup locally (and download it later)?
I understand, that data from a broken, damaged, or destroyed tablet are lost https://support.mysurvey.solutions/interviewer/troubleshooting/interviewer-app-diagnostics/. Does that apply equally if only the tablet’s Wi-Fi module is broken or is it possible to do a local backup and export it via cable?
Thanks in advance for your help!
A bit of background: We will explain to the enumerators what they can do in case they experience problems with the synchronisation of finished interviews (check the Wi-Fi connection, check whether the area that they are in has mobile coverage at all, make sure they have enough credit to use mobile data, make sure server URL is correct, change the timeout duration). Moreover, we are advising them to contact their supervisor if none of these solutions work (to make sure that the solutions above have all been tried). In case none of these solutions work, we would advise the supervisors/enumerators to delete and re-install the interviewer app. In case the synchronisation problem persists, we would use a replacement tablet.