It does not open the interview

Good morning, I have been reported on a tablet when they try to open an interview it seems that it opens but returns to the dashboard. What could be the problem? I have the video with the evidence but can´t upload. I attach images. Please your indications.

Sorry to hear you are experiencing a problem.

Please, submit the information to the Survey Solutions support email using the green checklist:
https://support.mysurvey.solutions/faq/issue-reporting/

Best, Sergiy