Invitation Emails do not format in outlook

The formatting of the email looks odd (not spacing) when invitation emails are received in outlook (look fine when open in web browser)

@Cyriane ,

This appears to be an Outlook issue, not Survey Solutions issue.

Check if Outlook suggests you something like “If there are problems with how this message is displayed, click here to view it in a web browser”, and if yes, follow that instruction.

See also: View message in web browser only shows HTML code in Microsoft Edge - MSOutlook.info

Best, Sergiy