Interviewer Assigned Status

Any help? I have a filled questionnaire that has been transmitted from an enumerator’s tablet unto the server and the status still reads “Interviewer Assigned”. With this status, it does not allow either the supervisor or HQ to approve/disapprove or reject the questionnaire. What is the problem here and how can we fix this (possibly change status) to complete)? The enumerator claims to have followed to correct rules and HQ/supervisor to the best of their knowledge did assign it correctly.

Best

Check if the tablet for that interviewer was reassigned. You can see that by clicking on interviewer’s name on the teams and roles item of the main menu. If the tablet was reassigned than all interviews collected on that tablet prior to reassignment are lost. We warn interviewers about that several times before allowing them to reassign their tablets.

Misha