Feedback from the Field Interviewers
The interviewer app continuously crashes with the error “interviewer isn’t responding” every few minutes. They then have to launch the app and login again. This has made it impossible to fill in any interviews.
Dear @ashwinikalantri , sorry to hear the problem still persists. It would help if you could send the logs obtained in 21.05.5 to the support email again from any of the affected tablets. Thank you, Sergiy
@vitalii@sergiy Updating to the new version (21.05.6) completely breaks the app for some of the interviewers. The wouldn’t launch. For a few interviewers who didn’t have data in the tablets, we were able to resolve this by uninstalling and reinstalling the app. But for the rest, we aren’t sure how to proceed.
We have 2 sets of tablets we use - Samsung Tab A8.0 2017 and Samsung Tab A8.0 2019. Most interviewers with the newer 2019 tablets models are reporting this issue. We have called the interviewers to the office to verify the extent of the issue and to understand if there is any data loss. I will update here if I have any more information.
Is there any thing else I can provide to help troubleshoot? I can’t send the logs as the app wouldn’t launch.