Dear Survey Solutions Support Team,
We have a data collection that was supposed to start yesterday, but we have been facing issues with our server (ucbare.berkeley.edu) and we suspect that it might be down. Our enumerators could not synchronize, and we asked them to relog into their accounts. However, when trying to relog and setup the tablet, they could not log in because of a message that says “No connection to the survey solutions supervisor. Please make sure that the website is available” (as in the image below).
As suggested in other posts in the forum, I have made sure that we are using the interview app as downloaded from our server and the version of the app is the same as of the server (images below). I have also run an Android emulator on my computer (which is connected to the internet) to make sure the problem did not lie in the internet connection. Running some checks on the websites suggested in one of Survey Solutions FAQ pages (downforeveryoneorjustme.com), we have noticed that our server (ucbare.berkeley.edu) is flagged as being down (image below).
The problem of our server concerns us very much as tomorrow I will land in the field, and I’ll be there for just 12 days. Not having Survey Solutions would hamper our planned activities. Considering such urgency, if the problem requires more time to be solved, we were wondering whether we could have a temporary server.
I thank you very much in advance.