HQ cant access the Questionnaire from dessigner

Good day. Please assist.

I logged in to my HQ account and tried to import my questionnaire from the designer. I verified my username and passwords, but HQ still can’t connect with the designer. I logged in on HQ using my HQ profile, then when I import, I use my designer profile on the pop-up from HQ

Hello @LesegoT

This looks like case #1 here: