How to to synchronize Survey Solution Supervisor

I have installed Survey solution Supervisor and want to login but is giving me error message “your login or password is incorrect” and I am not able to login using Interviewer it also giving error message “No connection to the survey solutions supervisor. please make sure that the website is availabe”. please help
Thanks

login to the server with these credentials and check that they are correct.

Verify in the interviewer app settings ( Supervisor URL ) that the entered URL or IP is accurate for the Survey Solutions server.

Also you can read more here

Thank for quick reply
The url for the server is correct, does supervisor url differ from server hhtps://mysurveyname.mysurvey.solutions?

Hi @kongor

Your Supervisor URL should be the same URL that your server.