Fail to import questionnaire to Headquarters. Please contact support to resolve this problem

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Kindly assist with this error: Fail to import questionnaire to Headquarters. Please contact support to resolve this problem

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Do you know the version of the Survey Solutions software installed on the server?

Does the questionnaire compile in the Designer without errors?

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Please let us know if there are any relevant records in the server’s error log around the time you’ve attempted to import the questionnaire.

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Hi, I’m having the same problem but the form compiles without errors. The server has recently been upgraded and works fine on other surveys. Please assist

(SERVER IS: https://50x2030methods.worldbank.org/)
Server Version is 23.06.1 upgraded two months ago with ESRI extension

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Possible this is due to the amount of attachments on this form? ~90MB

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Hello @emass1991 ,

thank you very much for reporting the issue. We have reproduced the issue with a large attachment:

Best, Sergiy

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@emass1991 , could you please re-check if the issue with importing a questionnaire with a large attachment from Designer to HQ is still present?

Also, if anyone else has experienced this issue after 21 August 2023, please write details here.

Thank you, Sergiy