Export service is not available on local/cloud server installation

Deployment
#1

I have read the information from the previous thread on this topic. I have installed 20.05.2 (build 28471). However, I am getting an error when I go to the export page of my cloud server. It is saying “Export service is not available”.

In the appsettings.production.ini, I have a line pointing to my HQ site:

ExportServiceUrl=https://datapoint.solutions

I do not understand why I am getting this error.

#2

I guess this is setting is in HQ. It’s wrong.

For Export to properly work in local env You should have properly set HQ BaseUrl

[Headquarters]
# External URL that should be used by clients to access application. Do not append trailing / at the end
BaseUrl=https://datapoint.solutions

[DataExport]
ExportServiceUrl=http://localhost:5000

I guess this values are will correct one for setting file.
Here BaseUrl is tell HQ his public facing URL (used in email and for export service)
ExportServiceUrl - instruct HQ were is Export Service running - by default it on same Server running as Windows Service at port 5000

1 Like
#3

Also you can check export service related article on support site https://support.mysurvey.solutions/headquarters/config/export-service

1 Like
#4

Thanks all, much appreciated. The issue is resolved.