Error loading interview

Hi Survey Solutions Team,

I am having problems with my CAWI survey questionnaire.

I have loaded it many times with different names and different variable names and I always get the same error as seen in the image.

Can someone please help me?

You have a pretty old version. This issue could have been fixed already.
Update to the latest version might help you in this case.

Thanks for your help @vitalii
Can you explain step by step how I can update to the latest version?
I am worried about doing something wrong because there are some workspaces on that local server, for that reason if you could explain me how this activity is done I would appreciate it very much.

I have also asked the database manager and he has indicated that there are some tables created with strange names that match the number of questionnaires that I have imported trying to solve this problem. As you can see in the last rows of this image.

I have also found that imported questionnaires that were later deleted are still taking up space in the database, has this been corrected in the new versions?

Again, thank you for your help.

To install new version you should go to https://mysurvey.solutions/ and download the latest version of Survey Solutions (link in the bottom of the page) and run installation on your server, and just follow the instructions.

Upcoming version of Survey Solutions will clean up export data on questionnaire deletion.

Hello @vitalii

I am sorry for my delay in reporting on the progress of this case.

Yesterday, we were finally able to try to update our local server, but unfortunately the result was not successful.

We tried to upgrade by applying three different scenarios:

  1. Downloading the latest version and running it on the local server.
    This showed us an error related to administrator permissions. In this case, the running installer only displayed the “Install” button.
  2. Run the installer as administrator. In this case the running installer showed “Repair” and “Uninstall” buttons. We clicked on “Repair” and waited, the process was running but we reached a point where the process did not seem to progress. At this point, the screen showed “Installing IIS”. After 4 hours of waiting we decided to “Cancel” this process.
    In this step we execute the process without stopping the site https://msisee.bch.hn/.
  3. We stop the site in the IIS and run the running installer as administrator. At this point, the screen showed “Installing IIS”, just like case 2 and the process was running but we reached a point where the process did not seem to be progressing so we decided to “Cancel” this process.

These are the log for cases 2 and 3:

SurveySolutions_20220615123508.log

[1AA4:13D4][2022-06-15T12:35:08]i001: Burn v3.14.0.5722, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Windows\Temp\{904E52BA-6A6A-455C-9D65-2D64C1EBE437}\.cr\SurveySolutions.22.6.0.32705.exe
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing numeric variable 'Siteport' to value '9700'
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing string variable 'Connserver' to value '127.0.0.1'
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing numeric variable 'Connport' to value '5432'
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing string variable 'Connusername' to value 'postgres'
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing string variable 'Installfolder' to value 'C:\Survey Solutions'
[1AA4:13D4][2022-06-15T12:35:08]i000: Initializing string variable 'WindowsDotNetHosting501InstallDir' to value '[ProgramFiles64Folder]dotnet\host\fxr\6.0.3'
[1AA4:13D4][2022-06-15T12:35:08]i009: Command Line: '-burn.clean.room=C:\apps\SurveySolutions.22.6.0.32705.exe -burn.filehandle.attached=648 -burn.filehandle.self=712'
[1AA4:13D4][2022-06-15T12:35:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\apps\SurveySolutions.22.6.0.32705.exe'
[1AA4:13D4][2022-06-15T12:35:08]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\apps\'
[1AA4:13D4][2022-06-15T12:35:08]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508.log'
[1AA4:13D4][2022-06-15T12:35:08]i000: Setting string variable 'WixBundleName' to value 'SurveySolutions'
[1AA4:13D4][2022-06-15T12:35:08]i000: Setting string variable 'WixBundleManufacturer' to value 'The World Bank'
[1AA4:1EA8][2022-06-15T12:35:08]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1AA4:1EA8][2022-06-15T12:35:08]i000: Setting version variable 'WixBundleFileVersion' to value '22.6.0.32705'
[1AA4:13D4][2022-06-15T12:35:09]i100: Detect begin, 3 packages
[1AA4:13D4][2022-06-15T12:35:09]i000: Product or related product not found: {0C543B8A-9023-4486-89C9-421D875F5AFA}
[1AA4:13D4][2022-06-15T12:35:09]i000: Setting numeric variable 'OldProductInstalled' to value 2
[1AA4:13D4][2022-06-15T12:35:09]i000: Setting numeric variable 'WindowsDotNetHosting501Installed' to value 0
[1AA4:13D4][2022-06-15T12:35:09]i102: Detected related bundle: {6cc61308-4aa2-4302-88c2-2c68efbcd8d4}, type: Upgrade, scope: PerMachine, version: 21.5.1.31172, operation: MajorUpgrade
[1AA4:13D4][2022-06-15T12:35:09]i052: Condition 'WindowsDotNetHosting501Installed' evaluates to false.
[1AA4:13D4][2022-06-15T12:35:09]i103: Detected related package: {F659F252-9BB4-4420-A13A-91D8FF716CFD}, scope: PerMachine, version: 21.5.1.31172, language: 0 operation: MajorUpgrade
[1AA4:13D4][2022-06-15T12:35:09]i101: Detected package: IIS_Manage, state: Absent, cached: Complete
[1AA4:13D4][2022-06-15T12:35:09]i101: Detected package: dotnet_hosting_6.0.3_win.exe, state: Absent, cached: None
[1AA4:13D4][2022-06-15T12:35:09]i101: Detected package: SurveySolutionsPackage, state: Absent, cached: None
[1AA4:13D4][2022-06-15T12:35:09]i052: Condition '(VersionNT64 >= v6.3 AND MsiNTProductType <> 1)' evaluates to true.
[1AA4:13D4][2022-06-15T12:35:09]i052: Condition '(OldProductInstalled = 2)' evaluates to true.
[1AA4:13D4][2022-06-15T12:35:09]i199: Detect complete, result: 0x0
[1AA4:1EA8][2022-06-15T12:35:11]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[1AA4:13D4][2022-06-15T12:35:11]i200: Plan begin, 3 packages, action: Install
[1AA4:13D4][2022-06-15T12:35:11]w321: Skipping dependency registration on package with no dependency providers: IIS_Manage
[1AA4:13D4][2022-06-15T12:35:11]i000: Setting string variable 'WixBundleLog_IIS_Manage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_000_IIS_Manage.log'
[1AA4:13D4][2022-06-15T12:35:11]i000: Setting string variable 'WixBundleRollbackLog_IIS_Manage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_000_IIS_Manage_rollback.log'
[1AA4:13D4][2022-06-15T12:35:11]w321: Skipping dependency registration on package with no dependency providers: dotnet_hosting_6.0.3_win.exe
[1AA4:13D4][2022-06-15T12:35:11]i000: Setting string variable 'WindowsDotNetHosting501Log' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_001_dotnet_hosting_6.0.3_win.exe.log'
[1AA4:13D4][2022-06-15T12:35:11]i052: Condition 'VersionNT64' evaluates to true.
[1AA4:13D4][2022-06-15T12:35:11]i000: Setting string variable 'WixBundleRollbackLog_SurveySolutionsPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_002_SurveySolutionsPackage_rollback.log'
[1AA4:13D4][2022-06-15T12:35:11]i000: Setting string variable 'WixBundleLog_SurveySolutionsPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_002_SurveySolutionsPackage.log'
[1AA4:13D4][2022-06-15T12:35:11]i201: Planned package: IIS_Manage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[1AA4:13D4][2022-06-15T12:35:11]i201: Planned package: dotnet_hosting_6.0.3_win.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[1AA4:13D4][2022-06-15T12:35:11]i201: Planned package: SurveySolutionsPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1AA4:13D4][2022-06-15T12:35:11]i207: Planned related bundle: {6cc61308-4aa2-4302-88c2-2c68efbcd8d4}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1AA4:13D4][2022-06-15T12:35:11]i299: Plan complete, result: 0x0
[1AA4:13D4][2022-06-15T12:35:11]i300: Apply begin
[1AA4:13D4][2022-06-15T12:35:12]i010: Launching elevated engine process.
[1AA4:13D4][2022-06-15T12:35:12]i011: Launched elevated engine process.
[1AA4:13D4][2022-06-15T12:35:12]i012: Connected to elevated engine.
[1F68:20B4][2022-06-15T12:35:12]i358: Pausing automatic updates.
[1F68:20B4][2022-06-15T12:35:12]i359: Paused automatic updates.
[1F68:20B4][2022-06-15T12:35:12]i360: Creating a system restore point.
[1F68:20B4][2022-06-15T12:35:12]i362: System restore disabled, system restore point not created.
[1F68:20B4][2022-06-15T12:35:12]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, options: 0x7, disable resume: No
[1F68:20B4][2022-06-15T12:35:12]i000: Caching bundle from: 'C:\Windows\Temp\{0C957450-9D48-4F0E-A287-1B15470E31A0}\.be\SurveySolutions.22.6.0.32705.exe' to: 'C:\ProgramData\Package Cache\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}\SurveySolutions.22.6.0.32705.exe'
[1F68:20B4][2022-06-15T12:35:12]i320: Registering bundle dependency provider: {675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, version: 22.6.0.32705
[1F68:20B4][2022-06-15T12:35:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, resume: Active, restart initiated: No, disable resume: No
[1F68:1BA0][2022-06-15T12:35:12]i304: Verified existing payload: IIS_Manage at path: C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat.
[1AA4:04B4][2022-06-15T12:35:12]w343: Prompt for source of package: dotnet_hosting_6.0.3_win.exe, payload: dotnet_hosting_6.0.3_win.exe, path: C:\apps\dotnet-hosting-6.0.3-win.exe
[1AA4:04B4][2022-06-15T12:35:12]i338: Acquiring package: dotnet_hosting_6.0.3_win.exe, payload: dotnet_hosting_6.0.3_win.exe, download from: https://download.visualstudio.microsoft.com/download/pr/41d7c644-140a-40b5-9eb7-071544b79c65/885b7fa698a2d1d3a79ad363613f8ff2/dotnet-hosting-6.0.3-win.exe
[1F68:1BA0][2022-06-15T12:35:28]i305: Verified acquired payload: dotnet_hosting_6.0.3_win.exe at path: C:\ProgramData\Package Cache\.unverified\dotnet_hosting_6.0.3_win.exe, moving to: C:\ProgramData\Package Cache\5C98D9F3552F272B508C6CED607A1C6BCF2C1596\dotnet-hosting-6.0.3-win.exe.
[1F68:1BA0][2022-06-15T12:35:28]e000: Error 0x80070002: Failed to find payload: SurveySolutionsPackage in working path: C:\Windows\Temp\{0C957450-9D48-4F0E-A287-1B15470E31A0}\SurveySolutionsPackage and unverified path: C:\ProgramData\Package Cache\.unverified\SurveySolutionsPackage
[1F68:1BA0][2022-06-15T12:35:28]e000: Error 0x80070002: Failed to cache payload: SurveySolutionsPackage
[1AA4:04B4][2022-06-15T12:35:28]e314: Failed to cache payload: SurveySolutionsPackage from working path: C:\Windows\Temp\{0C957450-9D48-4F0E-A287-1B15470E31A0}\SurveySolutionsPackage, error: 0x80070002.
[1AA4:04B4][2022-06-15T12:35:28]e349: Application requested retry of payload: SurveySolutionsPackage, encountered error: 0x80070002. Retrying...
[1F68:1BA0][2022-06-15T12:35:30]i305: Verified acquired payload: SurveySolutionsPackage at path: C:\ProgramData\Package Cache\.unverified\SurveySolutionsPackage, moving to: C:\ProgramData\Package Cache\{CA6DA3B8-1DF2-43ED-8AC2-1BA2AF241DE8}v22.6.0.32705\SurveySolutions.msi.
[1F68:20B4][2022-06-15T12:35:30]i301: Applying execute package: IIS_Manage, action: Install, path: C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat, arguments: '"C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat"'
[1F68:20B4][2022-06-15T12:35:30]e000: Error 0x80070003: Process returned error: 0x3
[1F68:20B4][2022-06-15T12:35:30]e000: Error 0x80070003: Failed to execute EXE package.
[1AA4:13D4][2022-06-15T12:35:30]e000: Error 0x80070003: Failed to configure per-machine EXE package.
[1AA4:13D4][2022-06-15T12:35:30]i319: Applied execute package: IIS_Manage, result: 0x80070003, restart: None
[1AA4:13D4][2022-06-15T12:35:30]e000: Error 0x80070003: Failed to execute EXE package.
[1F68:20B4][2022-06-15T12:35:30]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, resume: ARP, restart: None, disable resume: No
[1F68:20B4][2022-06-15T12:35:30]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, resume: ARP, restart initiated: No, disable resume: No
[1AA4:13D4][2022-06-15T12:35:30]i399: Apply complete, result: 0x80070003, restart: None, ba requested restart:  No
[1AA4:13D4][2022-06-15T12:36:57]i500: Shutting down, exit code: 0x3
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: Connport = 5432
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: Connserver = 127.0.0.1
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: Connusername = postgres
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: EulaAcceptCheckbox = 0
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: Installfolder = C:\Survey Solutions
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: OldProductInstalled = 2
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: ProgramFiles64Folder = C:\Program Files\
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: Siteport = 9700
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: VersionNT64 = 10.0.0.0
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WindowsDotNetHosting501InstallDir = C:\Program Files\dotnet\host\fxr\6.0.3
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WindowsDotNetHosting501Installed = 0
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WindowsDotNetHosting501Log = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_001_dotnet_hosting_6.0.3_win.exe.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleAction = 5
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleElevated = 1
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleFileVersion = 22.6.0.32705
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleInstalled = 0
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleLog = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleLog_IIS_Manage = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_000_IIS_Manage.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleLog_SurveySolutionsPackage = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_002_SurveySolutionsPackage.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleManufacturer = The World Bank
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleName = SurveySolutions
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleOriginalSource = C:\apps\SurveySolutions.22.6.0.32705.exe
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleOriginalSourceFolder = C:\apps\
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleProviderKey = {675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleRollbackLog_IIS_Manage = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_000_IIS_Manage_rollback.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleRollbackLog_SurveySolutionsPackage = C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615123508_002_SurveySolutionsPackage_rollback.log
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleSourceProcessFolder = C:\apps\
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleSourceProcessPath = C:\apps\SurveySolutions.22.6.0.32705.exe
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleTag = 
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleUILevel = 4
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixBundleVersion = 22.6.0.32705
[1AA4:13D4][2022-06-15T12:36:57]i410: Variable: WixStdBALanguageId = 1033
[1AA4:13D4][2022-06-15T12:36:57]i007: Exit code: 0x3, restarting: No

SurveySolutions_20220615163604.log

[2240:1978][2022-06-15T16:36:04]i001: Burn v3.14.0.5722, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Windows\Temp\{ADC2B900-9E95-4C35-AC54-391F473B5CF6}\.cr\SurveySolutions.22.6.0.32705.exe
[2240:1978][2022-06-15T16:36:04]i000: Initializing numeric variable 'Siteport' to value '9700'
[2240:1978][2022-06-15T16:36:04]i000: Initializing string variable 'Connserver' to value '127.0.0.1'
[2240:1978][2022-06-15T16:36:04]i000: Initializing numeric variable 'Connport' to value '5432'
[2240:1978][2022-06-15T16:36:04]i000: Initializing string variable 'Connusername' to value 'postgres'
[2240:1978][2022-06-15T16:36:04]i000: Initializing string variable 'Installfolder' to value 'C:\Survey Solutions'
[2240:1978][2022-06-15T16:36:04]i000: Initializing string variable 'WindowsDotNetHosting501InstallDir' to value '[ProgramFiles64Folder]dotnet\host\fxr\6.0.3'
[2240:1978][2022-06-15T16:36:04]i009: Command Line: '-burn.clean.room=C:\apps\SurveySolutions.22.6.0.32705.exe -burn.filehandle.attached=648 -burn.filehandle.self=712'
[2240:1978][2022-06-15T16:36:04]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\apps\SurveySolutions.22.6.0.32705.exe'
[2240:1978][2022-06-15T16:36:04]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\apps\'
[2240:1978][2022-06-15T16:36:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604.log'
[2240:1978][2022-06-15T16:36:04]i000: Setting string variable 'WixBundleManufacturer' to value 'The World Bank'
[2240:236C][2022-06-15T16:36:04]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2240:236C][2022-06-15T16:36:04]i000: Setting version variable 'WixBundleFileVersion' to value '22.6.0.32705'
[2240:1978][2022-06-15T16:36:04]i100: Detect begin, 3 packages
[2240:1978][2022-06-15T16:36:04]i000: Product or related product not found: {0C543B8A-9023-4486-89C9-421D875F5AFA}
[2240:1978][2022-06-15T16:36:04]i000: Setting numeric variable 'OldProductInstalled' to value 2
[2240:1978][2022-06-15T16:36:04]i000: Setting numeric variable 'WindowsDotNetHosting501Installed' to value 0
[2240:1978][2022-06-15T16:36:04]i102: Detected related bundle: {6cc61308-4aa2-4302-88c2-2c68efbcd8d4}, type: Upgrade, scope: PerMachine, version: 21.5.1.31172, operation: MajorUpgrade
[2240:1978][2022-06-15T16:36:04]i052: Condition 'WindowsDotNetHosting501Installed' evaluates to false.
[2240:1978][2022-06-15T16:36:04]i103: Detected related package: {F659F252-9BB4-4420-A13A-91D8FF716CFD}, scope: PerMachine, version: 21.5.1.31172, language: 0 operation: MajorUpgrade
[2240:1978][2022-06-15T16:36:04]i101: Detected package: IIS_Manage, state: Absent, cached: Complete
[2240:1978][2022-06-15T16:36:04]i101: Detected package: dotnet_hosting_6.0.3_win.exe, state: Absent, cached: Complete
[2240:1978][2022-06-15T16:36:04]i101: Detected package: SurveySolutionsPackage, state: Absent, cached: Complete
[2240:1978][2022-06-15T16:36:04]i052: Condition '(VersionNT64 >= v6.3 AND MsiNTProductType <> 1)' evaluates to true.
[2240:1978][2022-06-15T16:36:04]i052: Condition '(OldProductInstalled = 2)' evaluates to true.
[2240:1978][2022-06-15T16:36:04]i199: Detect complete, result: 0x0
[2240:1978][2022-06-15T16:36:07]i200: Plan begin, 3 packages, action: Repair
[2240:1978][2022-06-15T16:36:07]w321: Skipping dependency registration on package with no dependency providers: IIS_Manage
[2240:1978][2022-06-15T16:36:07]i000: Setting string variable 'WixBundleLog_IIS_Manage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604_000_IIS_Manage.log'
[2240:1978][2022-06-15T16:36:07]i000: Setting string variable 'WixBundleRollbackLog_IIS_Manage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604_000_IIS_Manage_rollback.log'
[2240:1978][2022-06-15T16:36:07]w321: Skipping dependency registration on package with no dependency providers: dotnet_hosting_6.0.3_win.exe
[2240:1978][2022-06-15T16:36:07]i000: Setting string variable 'WindowsDotNetHosting501Log' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604_001_dotnet_hosting_6.0.3_win.exe.log'
[2240:1978][2022-06-15T16:36:07]i052: Condition 'VersionNT64' evaluates to true.
[2240:1978][2022-06-15T16:36:07]i000: Setting string variable 'WixBundleRollbackLog_SurveySolutionsPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604_002_SurveySolutionsPackage_rollback.log'
[2240:1978][2022-06-15T16:36:07]i000: Setting string variable 'WixBundleLog_SurveySolutionsPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\SurveySolutions_20220615163604_002_SurveySolutionsPackage.log'
[2240:1978][2022-06-15T16:36:07]i201: Planned package: IIS_Manage, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[2240:1978][2022-06-15T16:36:07]i201: Planned package: dotnet_hosting_6.0.3_win.exe, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[2240:1978][2022-06-15T16:36:07]i201: Planned package: SurveySolutionsPackage, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2240:1978][2022-06-15T16:36:07]i207: Planned related bundle: {6cc61308-4aa2-4302-88c2-2c68efbcd8d4}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[2240:1978][2022-06-15T16:36:07]i299: Plan complete, result: 0x0
[2240:1978][2022-06-15T16:36:07]i300: Apply begin
[2240:1978][2022-06-15T16:36:07]i010: Launching elevated engine process.
[2240:1978][2022-06-15T16:36:07]i011: Launched elevated engine process.
[2240:1978][2022-06-15T16:36:07]i012: Connected to elevated engine.
[0D24:0CA4][2022-06-15T16:36:07]i358: Pausing automatic updates.
[0D24:0CA4][2022-06-15T16:36:07]i359: Paused automatic updates.
[0D24:0CA4][2022-06-15T16:36:07]i360: Creating a system restore point.
[0D24:0CA4][2022-06-15T16:36:07]i362: System restore disabled, system restore point not created.
[0D24:0CA4][2022-06-15T16:36:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{675dd81a-2d65-4c9e-b225-9d1e4f7dd8ef}, resume: Active, restart initiated: No, disable resume: No
[0D24:1CAC][2022-06-15T16:36:07]i304: Verified existing payload: IIS_Manage at path: C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat.
[0D24:1CAC][2022-06-15T16:36:08]i304: Verified existing payload: dotnet_hosting_6.0.3_win.exe at path: C:\ProgramData\Package Cache\5C98D9F3552F272B508C6CED607A1C6BCF2C1596\dotnet-hosting-6.0.3-win.exe.
[0D24:1CAC][2022-06-15T16:36:09]i304: Verified existing payload: SurveySolutionsPackage at path: C:\ProgramData\Package Cache\{CA6DA3B8-1DF2-43ED-8AC2-1BA2AF241DE8}v22.6.0.32705\SurveySolutions.msi.
[0D24:0CA4][2022-06-15T16:36:09]i301: Applying execute package: IIS_Manage, action: Install, path: C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat, arguments: '"C:\ProgramData\Package Cache\774F340B85465B4B476ABC35B50F8FDCC975C541\prepare.iis.bat"'

I will be very grateful if you can help me.

Just a quick suggestion: if it’s possible, restart the server, login with account having admin rights, turn off antivirus if you have any and try it again.

Thank you for your help @vitalii

I don’t know what solved the problem, but I followed your recommendations in this order and the result was satisfactory.

  1. Restart the server.
  2. Check the version of dotNet installed on the server.
  3. Disable the antivirus.
  4. Disable the firewall.
  5. Clean the cache and temporary files.
  6. Run the installation as administrator.

Also now I have just imported the questionnaire to the server and I do not have the problem reported at the beginning in this case.

But I have a new error about the visibility with the images attached in the questionnaire and the company logo defined in the workspace settings: Image is not completely displayed

@sergiy, @vitalii Do you know if this is a bug caused by the new version 22.06?

Thank you very much for your time and cooperation.

It already has been fixed: Release Hotfix 22.06.1 · surveysolutions/surveysolutions · GitHub

Thank you very much, this new version is already available? and I will have to update the server again, right?

Yes and yes.
This version is available and you should update your application to get these changes.

Thanks again for all your help.