Error downloading PDF version of the Questionnaire

1

Dear SS,

I am unable to download the pdf version of the questionnaire from the Designer.
While clicking on ‘Generate PDF’, another button appears ‘Retry export as PDF’ and selecting this gives the error message ‘Request failed unexpectedly’.

Many thanks,
toga

2

Hi @togar

  1. Is it happening in all your browsers?
  2. Do you try close your session and sign in again?
  3. Somebody in your team has the same error?
  4. Finally how about your internet connection?

I try your case and all my test was succesfull. I’m using Google Chrome as web broser.

3

Many thanks, it is working now. Appreciate the advice points, which I will take note of.

Best,
toga

4

The issue seems to be related to the functioning of the Designer software, not a particular questionnaire.

It should be working now, but it the issue resurfaces, please revive this thread.

5

Hi Sergiy, I am trying to download the PDF copy of a questionnaire but it look like it hung and did not continue. In the download PDF window, it says, “Preparing to generate your PDF. Please wait…”. My colleague tried it as well, and we had the same experience. What could be the error and the solution to this?

Thank you very much in advance…

Donald

6

Dear @dvillanueva ,

thank you very much for bringing this to our attention. We have performed maintenance on the server to restore the functionality. The temporary unavailability of this functionality and the inconvenience it may have caused is regretted.

Observing the performance now, the issue didn’t reoccur in the past 24 hours. If you are still experiencing the issue, please identify the questionnaire, where the PDF is not generated.

As a workaround (should the issue ever reoccur in the future) generating an HTML preview and ‘printing’ it to a PDF from your browser should yield the same result as making the server render the PDF preview, but should be putting less load on the server (though you must make sure that you have all the necessary scripts for the languages used in your questionnaire).

Sincerely, Sergiy Radyakin