I have been receiving reports of interviewers experiencing data loss of some questions in a section after they complete the following section and sync their data.
The data seems to be lost during the synchronization process.Interviews are fine on the tablet but arrive on the server with data loss.
Basically lets say we have 2 sections with 3 subsections.
Section 1 Section 2
Interviewer completes all questions and subsections in Section 1 then complete and sync - No Data Loss
Interviewer completes all questions and subsections in Section 1 and Section 2 then complete and sync - Data loss in Section 1C
Interviewer completes all questions and subsections in Section 1 then complete and sync.Supervisor reviews and rejects interview then interviewer completes Section 2 then complete and sync - Data loss in section 1C.
Saw instances where data was partially lost in the subsection and other instances where all data was lost in the subsection.
I will working with the interviewers more closely to find out if its the completion of a specific question/ subsection or the entire section triggers data loss in the unrelated section.
The questionnaire compiles without any errors in the designer.
An almost exact clone of this questionnaire(the sections with the issues are an exact clone) is used in 2 other countries and the interviewers in these countries have not experienced these issues.
Anyone has any idea what could be causing this issue?