Cannot find audio audit files


I enabled the audio recording feature for several of my interviews but I have not been able to find the audio files on the data export tab. I also tested several interviews myself where I enabled the audio recording but none of the binary files have appeared on the server. Please let me know if there is something else I might be missing.

Thank you,



please write to the support the following information and we will investigate:

  • server name
  • survey name and version (as appears on the server)
  • assignment number
  • interview key

Best, Sergiy