Arabic text in static text translations not working in PDF of questionnaire

We have translated one of our questionnaires to Arabic & French (both languages are in the same translation, since our interviewers need to see the two languages side-by-side due to the nature of the language and literacy situation in Morocco). We have done this in previous years without issues. However, this year, the Arabic translations are fine in question and answer choice texts, but not in static text. The static text Arabic shows up like this:

􀀀􀀀􀀀􀀀􀀀 􀀀􀀀 􀀀􀀀􀀀􀀀􀀀􀀀􀀀 􀀀􀀀􀀀 􀀀􀀀􀀀􀀀􀀀􀀀􀀀 􀀀􀀀􀀀􀀀

Would it be possible to fix this issue? We do rely on these PDFs, without which our clients would not allow us to work with Survey Solutions since they need them on file for project documentation. Thanks in advance.

As a workaround you can use “Export to HTML” feature and print resulting document to PDF from Chrome

Thank you Andrii, that was actually really helpful. For some reason the PDF export still has the box issue when dealing with Arabic translations, but randomly for some questions and not for others. The html work around worked though, so thanks a ton!

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There is the same issue with Hindi translation as well.

How can we reproduce the issue with the Hindi text?

PDF Export

HTML Export

The problem is not just with Hindi but will all languages that use devnagri script.

You can use this text below that translates from “What is your name?”

तुम्हारा नाम क्या हे?

Hope this helps.

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Dear @ashwinikalantri ,

thank you for providing the exact text sample. Your reported issue was reproduced.

Additional fonts have been installed to the Designer server and the output to PDF appears to be valid:

A few other languages (scripts) were also affected and have now been also added:

  • Gujarati,
  • Hindi,
  • Kannada,
  • Malayalam,
  • Marathi,
  • Nepali,
  • Punjabi,
  • Tamil,
  • Telugu.

Changes availability/propagation:

  • For PDF files generated by the Designer the changes are immediate and users will be getting updated fonts immediately.
  • For PDF files embedded to data export files the changes will be effective from the next imported questionnaire onwards.
  • For interviews’ transcripts generated at the HQ in PDF the end users may need to install additional fonts if their scripts are currently not supported out of the box.

This public questionnaire demonstrates various scripts use in Survey Solutions:
PUBLIC EXAMPLE Unicode Text and Formatting.

Thank you for reporting the issue.

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