Hello survey solutions teams
I can’t log on survey solutions demo
Have the account “'Headquarters1” and password been changed?
Dear @Tojo_Patrick ,
thank you for reporting the issue.
The published account for the demo server is supposed to be accessible, but not supposed to be modified by the visitors:
We ask the users never change the password for this headquarters user on the demo server. We also ask the users not to interfere with each other. If you didn’t create a particular interviewer or supervisor account, don’t touch it, or the work assigned to it.
Every once in a while someone is trying to outsmart the rest of the world and change the password to hijack the server to himself/herself. Luckily, Survey Solutions has:
- different levels of user accounts;
- detailed logging of actions.
This allows the administrator of the server:
1. to see who does this:
2. to see what actions were undertaken by the user:
2021-07-14 10:10:00 Headquarters1 UsersImported Users: Import; User Headquarters1 created 49 users in batch mode, of which 45 are interviewers and 4 supervisors
2021-07-14 03:43:27 Headquarters1 UserPasswordChanged user 'Headquarters1': password changed;
2021-07-14 03:43:06 Headquarters1 UserPasswordChangeFailed user 'Headquarters1': password change failed;
2021-07-14 10:42:02 Headquarters1 AssignmentsImported Assignments: Import; User Headquarters1 created 49 assignment(s) 532-578 for Questionnaire principale essaie (v2)
2021-07-14 10:28:45 Headquarters1 AssignmentsImported Assignments: Import; User Headquarters1 created 49 assignment(s) 482-530 for Questionnaire complémentaire essaie (v3)
2021-07-14 10:19:17 Headquarters1 AssignmentsImported Assignments: Import; User Headquarters1 created 49 assignment(s) 434-481 for Questionnaire principale essaie (v2)
2021-07-14 10:15:21 Headquarters1 QuestionnaireImported (ver. 2) Questionnaire principale essaie: imported;
3. To revert the actions of that user.
Correspondingly:
- the password for the publicly accessible account on the demo server has been reset to its default value;
- all accounts at the demo server created since the change of the password have now been locked (4 supervisors and 45 interviewers as evidenced by the above log);
- the account on the Designer of the user who reset the demo server public account password has been locked.
The functionality of the demo server has now been restored.
I regret about the inconvenience this caused to other Survey Solutions users who relied on the availability of the publicly available demo server.