2-Factor Authentication (2FA) issue

User Wilbert has reported about impossibility to login to the server with 2-factor authentication (2FA).

The following helped:

  1. the admin turned off 2FA for user;
  2. user logged in with the password only;
  3. user turned 2FA back on again and reconnected the authenticator app.

There are no details about what may have caused the 2FA to stop letting this user to the server. There are also no other reports of this issue and other users on the same server were not affected.

If there is any other case like this or additional information on the possible causes, please extend this thread.

Best, Sergiy Radyakin